Refund policy

Full priced items - eligible for exchange or online store credit

 *BIKES CANNOT BE EXCHANGED OR REFUNDED* 

Promotion/sale items - final sale and not eligible for return or exchange

If you are not entirely satisfied with your purchase, we're here to help!

We don’t refund on change of mind purchases, however we do exchange full priced items within 7 days of the order date. 

If you are unsure of your bike sizing please come in-store or contact us prior to purchasing.

Please contact us at (07) 5325 1778 or supremecyclesau@outlook.com with any issues that may arise with your online order. 

Conditions of Return/Exchange

Promotional or sale items are not eligible for return/exchange. Exchanged items must be unused and in their original condition with all tags attached. The exchanged item must be in the original packaging (e.g. shoe box). The receipt or proof of purchase must be shown to continue with an exchange.

 

Online sale cancellations

Any online order that is placed and cancelled will incur an admin/restocking fee of 10% with a minimum charge of $10.